Heather Driver founded HD Medical Aesthetics with a clear mission – to help clients look and feel their best through natural rejuvenation.

After leaving a long career in the NHS, her calm, patient-centred approach has made her clinic a trusted destination for clients who value subtle, confident results.

From NHS to Aesthetics

“It’s been a lot easier since I left the NHS because I’m not juggling another job at the same time,”

Heather shares.

“Naturally, patients in the NHS don’t really want to be there – but the people I see now want to be here. They pay to be here. It’s a much more fulfilling, happier environment for me.”

That shift in atmosphere – from obligation to empowerment – is what fuels Heather’s passion for aesthetics.

A Focus on Natural Rejuvenation

Heather’s clinic is built around one clear philosophy: enhance, don’t alter.

“My target market is clients looking for natural rejuvenation. I have a patient base that is aged 30-70.”

She explains.

“It’s about restoring rather than changing, helping people feel like the best version of themselves.”

Her most popular treatments focus on rejuvenation and skin health, reflecting that same natural aesthetic her clients love.

And as for what makes HD Medical Aesthetics unique? Heather smiles:

“You get to see me!”

Streamlining Success with Aesthetic Nurse Software

Before using Aesthetic Nurse Software, Heather relied on another system that often crashed and left her with a mountain of admin.

“It didn’t give me all the tools that ANS gives me now,”

She says.

“ANS took away a huge amount of my admin work. Clients can book themselves in, pay deposits, and complete their medical forms before they even walk through the door.”

Heather admits she still keeps a small paper diary “for mental stability,” but laughs that ANS has changed her workflow completely.

“It’s so much easier for everyone. Clients can see my availability and book directly online – even new clients are finding me that way.”

Improving the Client Experience

One of the biggest benefits Heather has seen is how seamless the experience is for clients.

“People get fed up with paperwork,”

She says.

“Before, they’d come in and have to fill out a big bunch of forms. Now, all that’s done before they arrive. I can review their medical questionnaire in advance, which saves time and makes the whole process smoother for both of us.”

Heather’s Advice for Other Practitioners

“If anyone’s considering using ANS – do it,”

Heather says without hesitation.

“Clients can book, pay deposits, fill in consent forms, and complete medical questionnaires all in one place. You can keep all your documentation, invoices, and logs together – it just makes life easier.”

Heather also loves that ANS sends reminders and aftercare messages automatically.

“It keeps everything running smoothly behind the scenes”.

By embracing Aesthetic Nurse Software, she’s built a clinic that runs efficiently, gives patients a seamless experience, and lets her focus on what she does best – creating beautiful, natural results.

As part of our Practitioner Spotlight series, Heather reminds us that when passion meets the right systems, great things happen – for both practitioner and patient.

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